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 Need for the Solution |
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As a hard working businessman, you would like to be in touch with your customers all the time. BlackBerry® from Reliance helps you stay connected with them or your business associates while you are meeting other prospective clients, doing business presentations, travelling or relaxing with your family. |
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The Reliance BlackBerry® SME Solutions helps you achieve more:
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Phone, e-mail or send text messages to your clients. With a BlackBerry® device from Reliance, you won’t need to carry a separate mobile phone, laptop, organizer or PDA. It’s your all-in-one wireless solution |
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Receive and send e-mails from customers and employees, quickly and easily. With Reliance BlackBerry®’s “push” technology, messages sent to your e-mail account are automatically sent to your BlackBerry® device |
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Access contact information easily with the address book |
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Set up meetings while at a conference or travelling |
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Benefits
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BlackBerry® provides the power of wireless technology to small & medium sized businesses, without draining their financial or IT resources |
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BlackBerry® turns time to your advantage, with access to e-mail, mobile phone, organizer, contacts and the web |
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BlackBerry® turns time to your advantage, with access to e-mail, mobile phone, organizer, contacts and the web |
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With BlackBerry® in your hands, you can work more efficiently, leaving you with more time to spend with your family and friends |
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While at work, you can stay in touch with your family and friends through instant access to Yahoo, Gmail, Hotmail, etc. |
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Instant access to data on your mails and connectivity to your business helps you in taking business decisions promptly, even while away from work |
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It works as a one-stop IT solution for an emerging enterprise. It relieves the IT hassles by making communication and connectivity easier and economical |
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Reliance hosted Emerging Enterprise Solutions |
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Every Emerging Enterprise is at a different stage of growth. The needs are different, so are their priorities and objectives. We at Reliance Communications have recognised this and have customised our solutions to suit the communication needs of an emerging enterprise. Therefore, when it comes to establishing a strong and vibrant communication system, an emerging enterprise needn’t look further than BlackBerry® Emerging Enterprise Solutions from Reliance. |
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Reliance fully hosted solution dedicated BES & Mail services |
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This is available in 2 variants to suit the requirements of all SME customers-
1. Dedicated Mail server and Dedicated BES with mail software license provided by RCOM
Involves managed services of dedicated messaging server and also hosting a dedicated BlackBerry® Enterprise Server
Scope of Service
Managed Messaging Services- Dedicated
Managed BES Services – Dedicated
For both Reliance IDC would provide Infrastructure, Management, Support, Expertise for the entire end to end services.
Mail Platforms on Hosted Dedicated Model
MS Exchange
Zimbra |
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2. Professional hosted Mail Support Services with hosted BES (customer owned mail software)
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| Professional Services are provided for customers who own the mail software (Exchange or Notes) and who want to host the same at RCOM IDC and require BlackBerry® services |
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Scope of service
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Hardware and Operating System |
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Messaging Software implementation and support (customer owns the licenses) |
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Integration services with BES and Messaging server |
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Integration services with BES and Messaging server |
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Anti Spam and Antivirus Services |
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Professional Support Services |
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IDC Hosting services (Backup, Data Transfer, Colo, Monitoring services) |
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| Features of fully hosted dedicated BES and mail services: |
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Fully integrated BES and Messaging Service, hosted at Reliance IDC |
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Corporate email push |
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Wireless Address book, Calendar and Task synchronization between BES and Mail server |
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3DES encryption |
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Internet access via Web and mobile browser |
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Spam and Virus free mails with best Antispam and Antivirus protection |
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Very high Data Security and privacy by multiple means including Spam, Virus, SSL, Firewalls, Intrusion Detection and Protection systems, virtual segregation of application for each organization, BS7799 certified processes and systems |
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High data availability by way of automatic robust data backups on High-end Tape libraries. |
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Fully managed solution with 24*7 Technical Support |
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Option to choose from multiple plans starting from lowest plan of 1 user, growing to 500 users and beyond |
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Option to add extra users (licenses) any time during the contract period |
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Option for Customer specific onetime Customization (as per agreed scope of work) for Messaging |
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Secure communication between the BES and the Mail server |
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Policy enforcements (dedicated messaging) |
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Customized policies to cater to customer needs |
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With the unique key establishment protocol the BlackBerry® device and BES is protected by various offline and online dictionary attacks. |
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With email push technology , immediate responses would be possible so that no important replies are delayed |
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PC synchronization with device Google , Yahoo and BlackBerry® (PIN) IM clients |
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Customer’s own domain name and mail ids (e.g. abc@companyname.com) |
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Single stop solution for customers and offers complete outsourced solution |
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Lowest TCO with good ROI |
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No Upfront CAPEX and OPEX Investments giving lesser financial risk |
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Stability, Scalability and Security |
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Best Support with proven SLA’s |
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Anti spam and Antivirus protection saving productive time |
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Skilled manpower and consultancy |
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Service availability and 99.99% uptime |
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Open Standards and Interoperability |
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Proactive Monitoring systems |
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Backup and Archival services |
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Storage Array and Ample Bandwidth |
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Cost effective solution |
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Improved Communication and Collaboration increasing business efficiency |
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2.2 Reliance Hosted Shared Messaging with BES
Shared messaging services will include multiple domains on a cluster of servers
Integrated with BlackBerry® Enterprise Server. This model will give a faster
service activation and is cheaper as compared to dedicated model.
Solution Deliverables
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Shared Services on hosted MS exchange |
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BES server at IDC |
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System Admin |
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Shared security services |
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BlackBerry® licenses, as per requirement |
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| Features |
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Push Mail functionality with upto 10 email accounts in common inbox. |
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Calendar /Task Sync |
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Remote wipe of BlackBerry® Data. |
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Activating the same device for different users. |
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Disclaimers and Signature functionality. |
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