International roaming with BlackBerry from Reliance Mobile  

Now with your BlackBerry World Edition 8830 from Reliance Mobile, you can seamlessly roam across more than 190 countries and 398 GSM networks across the world *. Avail the advantage of one of the best International roaming call rates and data roaming rates while you roam on our CDMA and GSM partner networks.

* To be launched in phases.

You can now

	Stay connected with your loved ones on a single number across the world over.
	Make and receive calls and SMS while you roam.
	Send & Receive e-mails, browse the Internet, chat using Instant Messaging.
	Receive a single consolidated bill for international and domestic usage in INR

Data Roaming FAQ's (FREQUENTLY ASKED QUESTIONS FOR BLACKBERRY WORLD EDITION 8830)

Will the BlackBerry World Edition 8830 work on a CDMA network or on a GSM network?

Will the BlackBerry World Edition 8830 be able to work on a GSM network in India?

No. It will not be able to latch on to any GSM networks in India

Will there be a separate number for the GSM SIM?

No there will be only one common Mobile number for both GSM and CDMA

Will any separate charges or deposit have to be paid for the GSM SIM?

Requisite ILD and International Roaming deposits needs to paid at the time of purchase of the handset.The deposit applicable is as per exsiting deposit norms. However in case International Roaming / ILD is not required, no initial deposit will be charged.
The charges can be paid later at the time of ILD/International roaming / Activation of Global GSM SIM card.

Snapshot

* Roaming shall not be available in the countries which do not feature in the list.

How to activate the GSM SIM card?

Call customer care at *363 or 022 30336363 and request for activation or visit a Reliance World or Reliance Communication outlets or contact your KAM. You need to quote your SIM no. (given on the SIM card ) for activation. Requisite ILD/International roaming deposit will have to be paid before activation.

Will any separate usage charges be applicable for International data roaming?

Yes, additional International data roaming / email usage charges will be levied as applicable. For further details, please visit http://www.blackberry.reliancemobile.com/webapp/Communications/blackberry/cdma_roaming.jsp

Are any monthly international roaming rental chargesor deposits applicable?

Yes an amount of Rs 150 per month rentals would be applicable. However incase the international roaming service is not required then it shall not be applicable.Deposits for ILD and International Roaming will be applicable as per norms.

How to select the GSM/CDMA network?

Go to Applications (BlackBerry icon) on the menu, choose options and then mobile network, then go to network mode & choose GSM for GSM and 1xEV for CDMA. In case you choose global, the phone will be on automatic selection mode. However please ensure that a data roaming GSM partner is chosen and a capital GPRS / 1X EV indication appears.
For further details, please visit http://www.blackberry.reliancemobile.com/webapp/Communications/blackberry/cdma_roaming.jsp
In case a lower case gprs or 1x  or only GSM appears then please go to network selection mode , choose Manual selection and  choose and data roaming partner network manually from the list available at the website. For further details, please visit http://www.blackberry.reliancemobile.com/webapp/Communications/blackberry/cdma_roaming.jsp

What are the charges for modem / Net Connect facility while roaming internationally?

How to Dial Net Connect while Roaming ?

What are the charges for Data Roaming in CDMA Network?

Customers will be charged Rs.5.37 per 10KB of usage for Verizon, USA
The above mentioned tariff is in Indian Rupees and is indicative & subject to change without notice by the visited operator.
Call forward charges from India to roaming country will apply in case of incoming calls.
Tariff mentioned above is exclusive of 'surcharge', currently at 15% of the total usage and service tax.
The above mentioned tariff is exclusive of VAT and other taxes chargeable by the visited operator.
Actual call rates is subject to change and updated rates will be available in website.

No. IR Deposit as per Business Rules will be the same for both Voice and Data Roaming.

Will the existing customers have to be separately activated for Data Roaming?

No, On activation of International Roaming as per Business Rules, both Voice and Data Roaming will be activated by default for all the customers. Existing IR customers will be able to use Data as well while roaming abroad.

No. The same International Roaming Subscription Form will be used for Data as well.

Kindly provide the Blackberry Customer care number?

In case you have any queries while using Blackberry abroad, please contact the Customer care number @ +91 22 30336363 else you can send an Email to customercare.blackberry@relianceada.com with your queries.

Will any separate usage charges be applicable for International data roaming?

Yes, additional International data roaming / email data usage charges will be levied as applicable. For further details, please visit http://www.blackberry.reliancemobile.com/webapp/Communications/blackberry/cdma_roaming.jsp

To Reach us While you Roam:-

In case customers wish to contact us while you are in India or abroad, they can call our 24 hour Customer Care on (International Access Code) “91 22 30333535”. This call will attract long distance charges when dialed from abroad. However, it is toll free when you call on this number from India.

Customers can also email us @ customercare.IR@relianceada.com with your queries.

Do’s & Don’ts while you are on International Roaming

Don’ts